Al packer ford royal palm beach9/22/2023 ![]() ![]() ![]() you'd literally think you bought a stolen car. They just keep giving me the run around, ALSO the standard warranty they claim comes with every vehicle, doesn't even exist, I tried to get them to cover the cv axle and they said you have to purchase a Warranty, that there is no warranty that comes with the vehicle.AND TO TOP IT ALL OFF I still am yet to get my copies of any and all paperwork, Tom in accounting has also been dodging our calls, wont even return a messege. I sent him the invoice from the shop and he said the check was on the way, that was over a month ago, I again spoke with him last week, he said he was shipping it out that day, I just spoke with somone else now because I can't get anyone in management on the phone and they are once again telling me the check is going in the mail tomorrow. He agreed to write a check for what the body shop said it would cost. I told the general manager Tracey I would not accept the vehicle unless he agreed to pay for the bumper and grill at the least. I am posting here today because on arrival of my truck, that they claimed had a 120 point inspection, was dropped off with a snapped off antenna, zip tied driver seat, sticker rear window, driver door that won't close, broken grill, blown shocks, busted cv axle, and literally the rear bumper falling off, I have pictures and videos. ![]() Very poor communication, very slow at what they do, but that's not why I'm posting this. I bought a truck from here and had it shipped to northern Florida. They need to add an option for half star or no star. ![]()
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